Refund policy

Refund Policy

At Little Luna, we strive to ensure the highest quality in all our products. Please review our refund policy carefully.

Preserved Flower Artwork

Our preserved flower artwork is crafted to be durable under normal circumstances. We thoroughly inspect each piece before shipping to ensure it arrives in excellent condition. However, if the care instructions provided are not followed, we cannot offer a refund, even though the preserved flowers should last for several years.

If your preserved flower artwork arrives damaged or with flowers separated from the artwork, please notify us within 5 days of receiving the product. We will provide a replacement or a full refund upon the return of the artwork.

Candle Products

Candle products are eligible for a refund if the candle or container is damaged during delivery. Please note that we cannot replace or refund candles that have been used or burnt.

Other Products (Message Cards, Resin Products, Small Consumables)

Due to the custom nature of these items, message cards, resin products, and other small consumable items are not eligible for a refund. Each of these products is made specifically for each customer.

Process for Requesting a Refund

To initiate a refund, please contact our customer service team. We will assess the situation and, if a replacement or other compensation method is not suitable, we will process your refund within one week.

Return Shipping

Customers are responsible for the cost of return shipping unless otherwise stated.

Promotion Items

Promotion items are not eligible for a refund. However, if a promotional item is damaged, please contact us, and we will attempt to exchange it for a replacement.

Policy Updates

Please note that this refund policy may be updated periodically. The latest update to our refund policy is August 2024.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team. We are here to help!